Returns and exchanges

Returns and exchanges

You may exchange or return regular-priced items within 30 days of receipt, provided they are in their original packaging and in unworn condition.

To request a return or exchange, click here to visit our returns portal.

Shipping costs for an exchange or return are the customer's responsibility.

To request an exchange or return, please use our return portal or email us with your order number at info@horsnorme-jewelry.com

Items purchased on sale or in a "pop-up" event are final sales and cannot be exchanged or refunded.

If you consider that you have received a defective or damaged product or if you receive the wrong item in your order, please send us an email to info@horsnorme-jewelry.com with the following information:

- A clear photo of the product if defective or damaged
- Your order number
- Description of the problem

If one or more items are missing from your order, you have 14 days following receipt of the package to notify us.